Frequently Asked Questions

Frequently Asked Questions

How do I place an order?

Choose your preferred product, select any available options, add it to your cart, and complete checkout using your shipping and payment details.

When will my order be processed?

Orders placed by 5:00 PM Pacific Time (PT) are generally processed on the same business day. Orders placed after that time, on weekends, or on public holidays are processed on the next business day.

How can I track my order?

Once your order has shipped, we will send a confirmation email with tracking details when they are available.

How long does shipping take?

Delivery time depends on your shipping destination and the shipping method selected at checkout. Processing time and carrier transit time are separate.

Can I change or cancel my order?

Please contact us as soon as possible after placing your order. We will do our best to help, but we may not be able to change or cancel an order once it has entered processing or shipped.

What payment methods do you accept?

Available payment methods are displayed securely during checkout.

What is your return policy?

Please review our Return Policy for eligibility, timeframes, and return instructions. If you need help with a return, contact our support team with your order number.

How can I contact you?

Use the contact details provided on our store and include your order number if your question is about an existing order.