Response Time

Response Time

We aim to respond to customer support inquiries within 1–2 business days.

For the fastest help, please include your order number and the email address used at checkout when contacting us about an existing order.

Messages received on weekends, public holidays, or during periods of high inquiry volume may take a little longer. We reply to every request as quickly as possible, in the order received.

For order updates, please check your order confirmation and shipping confirmation emails first, as tracking details are sent there when available.